Contact Center Software

Contact Center Software

 A cloud-based call center solution 

The success of your business depends on the customer experience. With our Konnekt virtual contact center solution, we guarantee both a satisfying customer experience and cost reduction using our cloud based advanced contact center software (powered by InConcert). 

Our contact center solution offers the possibility for skills-bases routing, live monitoring and the exchange of instant messages between supervisors and agents to help agents improve their performance.

Konnekt Virtual Contact Center is a cloud based call center solution that assures premium quality, greater agent productivity and flexible call center management. Maximize you call center profits by setting up a professional contact center with Konnekt. Advantages

 Including the following possibilities:

  • IVR (Interactive Voice Response) menu
  • Multicampaign possibilities
  • More than one location/at home agents
  • Predictive, progressive dialing
  • Integration of your CRM with your contact center
  • Call recording
  • Reports
  • Real time possibilities to boost performance and agent productivity

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Advantages

 Konnekt Contact Center Software…Get the benefits 

Our Contact center software had many advantages including the following:

    • Minimum start-up costs, low monthly fees
    • Advanced call center features
    • Maximum flexibility, including different locations
    • Get started quickly
    • Easy upscaling/downsizing – No need to pay more due to our easy pay/user system
  • Pay per user
  • Predictive dialing
  • Full control of configuration
  • Security and reliability
  • No contract duration

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Why Konnekt?

 Why choose Konnekt Global Communication?
Konnekt Global Communication was founded in 2000 with the objective to take telecom services for companies in Spain to a new level. During the years we have become an international provider with a loyal client base from all over the world. 

At Konnekt we provide a client-focused approach based on the following core values:

Service
Every client is important to us, regardless their size.

Premium quality
Konnekt only collaborates with accredited Tier-3 and Tier-4 data centers to provide a guaranteed level of services.

Best rates
We offer the best quality services at the best available rates. Our rates are based on excellent interconnect agreements with the most important Tier-1 operators.

Independence
We are not tied to any contracts with third-party providers. We believe our customers should get the best, independent advice.

Transparency
No tie-in contracts, no fine print, no hidden charges. Our customers can unsubscribe at any time.

Innovation
We love what we do: our passion is to provide our clients with the best telecom solutions. We are constantly testing new products and expanding our range.

24/7 NOC Support
Our multilingual support and customer service departments are available when needed.

Control
We take care of network control whether it is a traditional landline or a VoIP network to assure quality and guarantee the continuity of provided services. 

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Request A Cost Comparison


Would you like to get a clear view on how much you can save on your telecom costs?At Konnekt we offer you an objective and free of charge cost comparison without any commitment. All we need is an overview of your actual calling behaviour.

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Our customers about Konnekt


  • “Due to our type of industry, most of our outgoing calls are to mobiles. With Konnekt we were able to reduce costs by 32% only on our mobile calls, not to mention the savings on international calls.”
    Ignacio Busquets – Director

Konnekt VoIP

From SMEs with a few single IP lines up to multinationals with multiple lines, KonnektVoIP offers standard VoIP-packages and personalized VoIP-structures, depending on your specific needs. Read more.

Konnekt Mobile

Do you want to save money on your international calls with your mobile phone? Konnekt has a high quality solution saving up to 95% on your international calling costs. Read more.

Konnekt Virtual Office

Konnekt offers a fully flexible and always up-to-date VoIP system with the latest VoIp features, reducing your bills up to 80%. Read more.

Virtual International Numbers

With Konnekt you are no longer tied to your country and area code, you can choose any international DID phone number or virtual number. Read more.

Your business. Your call.


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